Online Account Opening FAQs

Is my application secure?

Yes. HomeStreet's online application uses encryption for online security. Encryption technology helps provide secure transmission of information via the internet by encoding the transmitted data.

What information is required to open an account online?

You will want to have your Social Security number, Driver's License or State ID and your home address.

How is my personal information used?

Federal law requires that all banks obtain, verify, and record personal information that identifies each person who opens an account. Please refer to our Privacy Policy which is located in the packet of disclosures presented to you in your online account opening session, for information about how we use your personal information.

Why is my city of birth or state and country of birth rejecting?

These fields are limited to 10 characters.

What is a U.S. person?

According to the IRS, a U.S. Person is defined as follows: 

• A citizen or resident of the United States
• Any Estate established in the U.S. for a U.S. Person 
• Any Trust where one or more U.S Persons have the authority to control all substantial decisions of the Trust

How will I know when my account is opened?

You will receive an email confirmation when your online application is complete.  It will give you your account number and instructions for making your first deposit.

When will the funds from my opening deposit be available?

Opening deposits made by check may be subject to a new account hold, which is 9 business days.  We will always tell you when a hold is placed on your account.

What is backup withholding?

Banks are required by the IRS to withhold a certain percentage of the interest earned if a customer is subject to backup withholding.  Most taxpayers are exempt from backup withholding.  You are exempt from backup withholding if you have properly reported your name and social security number to us using form W-9, and that information matches the IRS records, and you have not been notified by the IRS that you are subject to backup withholding.

How can I speed up the new account application process?

If you already have an account with us, portions of the application will pre-fill when you use your existing debit card or checking or savings account number plus the last statement balance during the online account opening session.

Why do I need to review and accept disclosures?

Reviewing and accepting Disclosures is important because they contain the terms and conditions that govern your new account.

How can I find my CVV code?

The CVV Number ("Card Verification Value") on your debit card is a 3 digit number on the back of the card, just to the right of your signature line.

What is FATCA?

The Foreign Account Tax Compliance Act (FATCA) requires U.S. Taxpayers (both those living in the U.S. and those living abroad) to report on accounts held in foreign countries.