Wildfire Relief
Severe fires are having a damaging effect across areas of California. If your home is in one of the impacted areas, you likely have many questions. HomeStreet Bank is here to help. Contact our Loan Servicing Customer Service Department at 1-800-237-3194 with any questions or concerns. Our hours of operation are Monday through Friday, 8:00am to 5:00pm Pacific Time. If you are not able to reach us during these hours, you can also email us at loanservice@homestreet.com and advise us of the best method and time to arrange a call.
HomeStreet Bank offers online access to your loan through Check My Loan, to access your loan from HomeStreet.com click Login > Loan. Check My Loan offers you the ability to securely contact Loan Servicing, view monthly billing statements, escrow analysis and year-end statements. You can also setup automatic payments, make a one-time payment and view important details of your loan.
Please be advised that 2024 year-end statements will be available online after January 20th and will be mailed by January 31st.
About your HomeStreet Loan
Welcome to the Check My Loan website! We’re pleased to offer you more access to your account information when you need it. We're happy that you've chosen HomeStreet Bank to serve your financial needs.
If you have questions regarding account information that may be confidential please contact our Loan Servicing Department using one of the following methods:
By Phone:
- Customer Service: 1-800-237-3194 or 206-623-4616 – Automated system is available 24/7
- Customer Service may also be reached directly, using the number above, during business hours Monday thru Friday: 8:00 am to 5:00 pm PT (TTY/TDD 1-855-201-9592)
- Payoff Requests Autofax: 1-206-903-3094 – Automated system is available 24/7
- To make a payment using our automated payment system: 1-800-237-3194 and follow the prompts
By Email:
- Please contact us at: loanservice@homestreet.com and include your loan number and a brief description of the issue. Please note: Do not include personal or confidential information in the email.
- Send a secure message to Loan Servicing by logging into Check My Loan and selecting Secure Messages.
- All emails and secure messages are generally responded to within 48 hours from receipt.
By Mail:
- Mail loan payments to: HomeStreet Bank, P.O. Box 34610, Seattle, WA 98124-1610
- Mail loan payoffs, correspondence, or address changes to: HomeStreet Bank Attn: Loan Servicing, 33405 8th Ave South Suite 100, Federal Way, WA 98003
- Mail Notices of Error and Requests for Information to: HomeStreet Bank Attn: Loan Servicing/QA, 33405 8th Ave South Suite 100, Federal Way, WA 98003
Sign up for automatic payments, a free and convenient way to pay your HomeStreet loan. Download, complete and return the automatic payment form below.
