For FAQS specific to Mortgage and Consumer Loans, click here.
General Information
When did my Union Bank account(s) transition to HomeStreet Bank?
Monday, February 13, 2023
Account Information
What are the account terms and conditions associated with my new account?
For account information, please refer to the Change in Terms booklet for personal accounts that was mailed to you prior to this transition. Generally,
for personal accounts, the current names, features, and benefits of your former Union Bank deposit accounts will be converted to a similar HomeStreet Bank deposit account.
Did the service charges associated with my account change?
For personal accounts, your service charges may change, depending on your account. Please review the Account Product Changes as well as the Comparison of General Fees in the Change in Terms booklet for personal accounts.
Account Numbers
Did my account number change?
Your account number did not change, unless we notified you otherwise.
Did the routing number change?
HomeStreet Bank's routing number is 325084426.
Do I have to set up my direct deposits, ACH transactions,
automatic payments, and transfers again now that my account(s) has transitioned?
Direct deposits, ACH transactions, automatic payments, and transfers that are set up using a routing number will need to be updated with HomeStreet Bank's
routing number 325084426.
You will need to update any automatic payments tied to your former Union Bank debit card with your new HomeStreet Bank debit card information.
Account History
Can I access my former Union Bank transaction history online?
Your former Union Bank account transaction history is not available through HomeStreet Bank Online Banking.
To request paper copies of your former Union Bank account
transaction history, contact your local HomeStreet Bank branch or our Customer Service Center at 800-719-8080.
Note: Retrieving this information could take up to seven business days.
Can
I access my former Union Bank account historical statements online?
Your former Union Bank account historical statements and documents are not available through HomeStreet Bank Online Banking.
To request paper copies
of your former Union Bank account historical statements, contact your local HomeStreet Bank branch or our Customer Service Center at 800-719-8080.
Note: Retrieving this information could take up to seven business days.
Checks
Should I continue to use my former Union Bank account checks?
For personal checking and money market accounts, stop using your former Union Bank account checks and deposit slips.
Please use your new HomeStreet Bank checks
and deposit slips.
If you have any issues with your new checks, please call our Customer Service Center at 800-719-8080 option *.
Branch Information
Did branch phone numbers change?
Big Bear, Hesperia, and Yucca Valley branch phone numbers are the same.
Did branch hours and locations change?
Big Bear, Hesperia, and Yucca Valley branch hours and
locations are the same.
Statements
When will I receive statements for my checking, savings and money market accounts?
For personal accounts, your final statement from Union Bank will be a paper statement mailed to you.
Personal checking account statements are issued on the 5th of the month.
Personal money market account statements
are issued on the 10th of the month.
Savings account statements are issued quarterly unless the account has electronic transactions, in which case the statement is issued at month-end.
Wire Transfers
How do I send or receive a wire transfer?
To initiate outgoing wires via online banking, phone, fax, or email, you will need to sign a new wire transfer agreement. Wire transfer agreements are not required for wire transfers processed in the
branch.
Incoming domestic wires should be sent to your account number and HomeStreet Bank's routing number, 325084426.
Incoming international wires should be sent to your account number and HomeStreet Bank's SWIFT code, HOMSUS6S.
ATM & Debit Cards
My former Union Bank account ATM and/or debit card is not working.
What can I do?
Please start using your new HomeStreet ATM and/or debit card. Your former Union Bank account ATM and/or debit card was deactivated as of Friday, February 10, 2023.
Please be sure to safely destroy your former
Union Bank account ATM and/or debit card and update your billing information where it is used for recurring payments.
If you have not received your new HomeStreet ATM and/or debit card, please visit your local HomeStreet Bank branch or
call us at 800-719-8080 option *.
What should I do if I haven't received my new HomeStreet Bank ATM and/or debit card?
If you have not received your new HomeStreet ATM and/or debit card, please visit your local HomeStreet Bank branch or call us at 800-719-8080
option *.
Please remember, you'll need to activate your new HomeStreet ATM and/or debit card before your first use.
What should I do if I haven't received the PIN for my new HomeStreet
Bank ATM and/or debit card?
If you have not received the PIN for your new HomeStreet ATM and/or debit card, please visit your local HomeStreet Bank branch or call us at 800-719-8080 option *.
Will I need to update the card information in my Mobile Wallet?
Please update your Mobile Wallet with your new HomeStreet debit card.
Credit Card
Will my Union Bank credit card still work?
Union Bank branded credit cards were not transferred to HomeStreet Bank and remain with Union Bank.
Telephone Banking
Can I access my account by phone?
For personal accounts, you can use HomeStreet Bank's telephone banking system at 800-719-8080 option 1 to assist in most of your banking needs 24 hours a day, 7 days a week. You will need your account
number and PIN to access telephone banking.
For your security, please visit your local HomeStreet Bank branch, call us at 800-719-8080 option * or refer to the Consumer Account Access Information packet for instructions on how to
access telephone banking.
Online Banking
How do I access my account(s) in HomeStreet Bank's Online Banking?
For personal accounts, go to homestreet.com to access Personal Online Banking. Follow the prompts and enter the required information.
For your security, please
visit your local HomeStreet Bank branch, call us at 800-719-8080 option * or refer to the Consumer Account Access Information packet for your new User ID and new password.
I set up nicknames for my accounts. Did they transfer over?
You will need to set up any account nicknames again.
Will my email and text alerts transfer over?
You need to set up your alert preferences again.
Online Account-to-Account Transfers
Were my former Union
Bank account internal account transfers migrated to my HomeStreet Bank Online Banking profile?
Internal account transfers (one-time and recurring) with a scheduled delivery date for after February 10, 2023 need to be re-entered by
you.
Online Bill Payment
Were my former Union Bank account bill payments migrated to my HomeStreet Bank Online Banking profile?
Bill payments (one-time and recurring) with a scheduled delivery date for after February 10, 2023 need to be re-entered by you.
You also need to set-up eBills (bills sent electronically from you bill payees into your Online Bill Payment account) and designate additional funding accounts.
Bill payments scheduled by 6PM will process that same business day. Payments
are sent on the date you schedule them. Funds sent by check are withdrawn on the day the check is presented for payment by the payee. Payments made electronically are withdrawn on the day you request the payment be sent.
The maximum dollar
limit for each Bill Pay payee is $9,999.99 per day. The maximum dollar limit for all Bill Pay transactions is $20,000.00 per day. These limits apply per Online Banking customer profile.
Mobile Banking
How do I access my account(s) in HomeStreet Bank's Mobile Banking?
For personal accounts, before you will be able to access your accounts in the HomeStreet Bank Mobile Banking app, you must successfully log into HomeStreet Bank's Personal
Online Banking from a laptop or desktop at least once and change your password.
You can download the HomeStreet Bank Mobile Banking app on your device to access your accounts from the App Store® for iPhone® or Google Play™
for Android™.
Mobile deposits must be processed by 5PM to be posted the same day.
Zelle ®
Can I use Zelle
® to send or receive money from people I know and trust?
For personal accounts, you will need to enroll in Zelle within HomeStreet Bank Mobile Banking to use the Zelle service.
eStatements
Have my former Union Bank account online statement delivery preferences migrated to my HomeStreet Bank Online Banking profile?
You will need to re-enroll to receive HomeStreet Bank eStatements and discontinue paper statements.
To enroll, please go to the Accounts tab in Online Banking and select Online Documents. Accept the Disclosure and Agreement and select "Online" delivery method.
Quicken
I use Web Connect and Direct Connect at Union Bank, how do I connect to Quicken at HomeStreet Bank?
Web Connect and Direct Connect users will need to modify their settings to continue to download transactions into Quicken.
If you need assistance, please contact us at 800-719-8080 option *.
Social Security Scams
What should I do if I receive a call from someone claiming to be from Social Security?
We urge you to always be cautious and to avoid providing sensitive information such as your Social Security number or bank account information to unknown individuals over the phone or internet. Social Security will never call to ask you for your personal or financial information. Always verify the person calling you is legitimate by calling the SSA directly at 1-800-772-1213 to find out if they are really trying to reach you and why. Do not trust caller ID. Scam calls may show up on caller ID as the Social Security Administration and look like the agency's real number. Hang up and call the SSA directly if you are unsure of the caller. If you've already provided this information, visit IdentityTheft.gov/SSA to find out what steps you can take to protect your credit and your identity.
